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If you’ve forgotten the PIN to your mobile app it’s easy to fix.
You can reset your PIN on the app by entering your internet banking password either via the login help option, or after entering their pin three times incorrectly.
You can move to the next non-compulsory step by clicking on the 'Next' button at the bottom of each page.
You will need to print your completed form single-sided on international standard A4 paper.
More information on printing requirements is available here.
You will need to sign your renewal form in black ink and lodge it in person.
You will also need to present your previous passport and two identical colour photos of yourself.
Please note that electronic or digital signatures will not be accepted.
You will need to have read and understood the Notice about the collection, use and disclosure of personal information.
You can still use the valid visa in your expired passport, but you’ll need to show your expired passport and your new passport when you’re travelling to and from the UK.
Our offices work with state and territory governments and Australian business to make the most of international trade and investment opportunities.